And third and fourth day telling you it was designed to work like that!!! Regards, Vinod Kumar
-----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Tim Hare Sent: Thursday, April 26, 2007 12:45 AM To: [email protected] Subject: Re: z/OS 1.8 reliability question One of the good intangibles about z/OS (and, MVS/ESA, and MVS/XA, and.. ) reliability is that when you call support with a problem, they usually work on the problem. With those "other guys" and even with some vendors on z/OS who code on other platforms and then port to z/oS, you often spend the first day or two convincing them that there *is* a problem and that the problem *is* in their code. IBM's mainframe support, on the other hand, usually assumes that you are *not* a clueless person and that when you call, a problem *does* exist. While it's hard to measure, I do believe that this contributes to a faster problem resolution cycle and therefore improved reliability. Thanks, IBM support crew - wherever you are now. Tim Hare Senior Systems Programmer Florida Department of Transportation (850) 414-4209 ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
