Hi,
I have been part of the discussion that Brian mentioned and in my
opinion IBM is taking the issue of Availability and Functional
Requirements for IBMLink seriously. They have acknowledged gaps and
moved to address them.
The MVS Program communicated clearly to IBM that Availability is the
single greatest requirement for IBMLink. We hope to continue that
dialog with the IBMLink team who were invited to come to SHARE. If IBM
has problems you can be sure they will hear about it from customers
directly too. This was an issue on which our site communicated directly
to IBM as well as through the SHARE MVS Program.
I like 3270 but hanging onto beyond reason doesn't make sense. IBM
needs to deliver new function and there are sound reasons for them to
want to upgrade and maintain one system not two.
Did it occur to you that the new function we want may at times be
impaired by the requirement for IBM to support two different front ends?
We need to use ResourceLink, ESR, ShopzSeries and other IBM systems that
never had 3270 interfaces in our day to day support tasks. We open new
System z and distributed PMRs every day and make heavy use of IBM
electronic support for research, software delivery, hardware management,
and software support. We won't be missing the 3270 interface.... much.
If you have a problem call the IBMLink Help Desk at 800-543-3912 or use
the Feedback function so IBM knows. If you have suggestions on how to
make IBMLink better (enhancement request) please submit a Feedback too.
What I have heard leads me to believe this issue has gotten executive
level attention at IBM and that if outages do occur IBM will devote
appropriate resources to make sure they are not recurring.
OCO was a sea change event this is just a little continued evolution.
So evolve! I worry about how IBM is helping me address improving
availability, being cost competitive (real and perceived) with Windows,
Unix, Linux, scale my z/OS workloads to deal with less predictable
workloads coming from the Interweb, and resolve issues that constraint
scalability without compromising compatibility. Let them sweat the big
stuff which includes making support systems like IBMLink HIGHLY
AVAILABLE. As 3270 has gone away I hope to see they get that
Availability thing right on the HTTP interface.
Maybe everyone should be jumping up and down to get CA, BMC, and other
mission critical vendors to implement a 3270 interface to their problem
management systems:-)
Best Regards,
Sam Knutson, GEICO
System z Performance and Availability Management
mailto:[EMAIL PROTECTED]
(office) 301.986.3574
(cell) 301.996.1318
"Any change, even a change for the better, is always accompanied by
drawbacks and discomforts." -- Arnold Bennett
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
Behalf Of Ed Gould
Sent: Sunday, June 03, 2007 8:17 PM
To: [email protected]
Subject: Re: My turn to grip about ServiceLink
On Jun 3, 2007, at 5:41 PM, Brian Peterson wrote:
> While the "SHARE *BOARD*" has not to my knowlege raised this with IBM,
> several volunteers within the "SHARE MVS Program" have, on behalf
> of the
> SHARE membership. And, I believe we've been at least moderately
> effective in
> raising awareness of the issues with ServiceLink availability with the
> appropriate IBM executives.
>
> Again, whenever anyone notices a problem with ServiceLink, please
> call the
> IBMLink Help Desk at 800-543-3912 and get a problem ticket opened.
> I have
> good reason to believe that there is considerable attention being
> paid to these
> problem tickets.
>
> Brian
>
----------SNIP------------------
Obviously not enough, IMO or this would have been addressed by now.
BTW, its not only "availability" issue IMO it is the whole 3270 issue
as well. While one could maybe combine them into one issue they
*BOTH* need to be addressed.
As I said in an email of a few minutes ago, this is a similar issue
to OCO and really needs a thorough listening to about the issues on
both sides.
Ed
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