Sam,
Could you use http://techsupport.services.ibm.com/server/390.probsearch in a
pinch?
Bob
Knutson, Sam wrote:
Hi,
IBMLink is down completely again. I contacted the IBMLink help desk at
800-543-3912 as I am trying to update a PMR for a Media Manager defect
which has again caused a production job to fail. This is a case where
the update is detailed enough to bar any thought of having Level 1 put
it in the PMR.
I actually had not had problems earlier in the day but now am completely
unable to use IBMLink.
The disappointing part was that the help desk staff when I spoke to them
at 10pm believed that IBMLink was in fact fine but agreed when they
tried to access it that it was down.
Manage NOW/SEV 1 # 32130396 was opened internally and the issue is being
worked on but there was no estimated uptime the help desk could provide.
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