>> The Devil is in the details. Some free software has better support >> than some chargeable software. > >I really would like to agree with you, but unfortunately I can't. > >I downloaded both XMITIP an TXT2PDF package, really nice tools which >simplify things a lot. However, I had a problem trying different >translation table >(code pages) with TXT2PDF and I asked directly the developer. No answer. >I posted my issue twice to the Google XMITIP group. Likewise, no answer. > >There are surely good reasons for not answering (too busy, on holiday, I >have no time now, >this is a no-problem, please dig further), but I came to the conclusion >that I can't make use of both tools in production (TXT2PDF and XMITIP work >together). > >I doubt a ISV could afford not to answer to whatever issue coming from a >customer. > >Pity. > >Walter Marguccio
In this case immediate support was not what you received, but you got what you paid for. I do not believe that anyone can expect ISV levels of support for free products that have been put into production regardless of anyone's prior experiences. I know a number of sites that have Lionel's code in "production" and that their management is aware that if it breaks for any reason it may stay broken for a long time. The source comes with the package so one could potentially resolve the problem oneself. Cheers Paul Gillis ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
