Timothy, Internal customers do not ask your question, "How do you measure the total performance of the whole IT organization?"
They are really only interested in the total cost of acquistion or internal chargeback (excluding power and environmentals) and application performance. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
