Ed,

>Here it is over six years later and I'm still using the 3270 interface
>_every day_ while the web interface remains ... err ... um ...
>problematic.

lucky you. I attempted to get us access to the advantis telnet server which 
meant other userids for servicelink (The German servicelink has always worked 
kind of different.) This is the repsonse that I got from the US:

"the US IBMLink environment will not help in this case. It is   
not configured for European users and even if access was given,           
functions like ETR, SRD could not be guaranteed to work.                 
The EMEA VM environment is not completely sunset, but will not be         
usable since some underlying features have been removed and we have no   
support.                                                                 
Obviously there are no direct alternatives to SIS and SRD, but SSR will   
be able to access all the Deutsche Bourse PMRs, providing read and       
update facility if ETR is not available.                                 
That is our position unfortunately. We do not have alternative systems   
for various support functions, and therefore when functions are           
unavailable, there is severe client impact."

In other words: All servicelink users outside the US (and maybe Canada) are 
basically screwed. IBM refuses the rest of the world acces to the VM 
servicelink and tells them to make do. Their hint to use ssr is useless, too, 
when the login application doesn't work. In addition, it causes a lot more work 
once you can get ETR to work again.

Last week we had another sev1 on our Lotus Domino servers (all four servers did 
failover and then were lost), and at the same time servicelink was completely 
unusable. How do you sent an email (provided you already have the email id of 
*some* support person) when your email system doesn't work?

Regards, Barbara Nitz
-- 
Psssst! Schon vom neuen GMX MultiMessenger gehört?
Der kanns mit allen: http://www.gmx.net/de/go/multimessenger

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