John H Kettner wrote:
zFolks,
What are specific concerns in the field for IBM mainframe education or knowledge requirements: 1. When a IBM z/OS (zLinux) or mainframe Sales Rep., IT Architect, FTSS (field technical support) or ITS (IT Specialist) comes to your site to: market, explain integration, design systems, install or configure products (inclusive of mainframe hardware) what do you look for in their skills?
2. Do you rate them (internally) on how well they know the platform / product characteristics?
3. Do you ask then to differentiate the product (or OS) from what its Distributed functionality provides or offers?
4. What are other issues not mention above? thank you. John [EMAIL PROTECTED] System z Project Office Technology Enablement
That's kind of a wide spectrum, don't you think? * sales reps should know the h/w, s/w product line, pricing schemes, how to examine business needs * IT Architect - what is that? could be physical planning or network design; could be someone who suggests how the IT department should be organized? title really says nothin * FTSS / ITS - knowledgable in physical, electrical, HVAC, access requirements, etc., I would guess In general, I would rank competence first, then communication and social skills. I would imagine, WRT your question 2, most clients just take what they get and assume that is the norm. I would also guess that answer to question 3 is: no. Kind regards, -Steve Comstock The Trainer's Friend, Inc. 303-393-8716 http://www.trainersfriend.com z/OS Application development made easier * Our classes include + How things work + Programming examples with realistic applications + Starter / skeleton code + Complete working programs + Useful utilities and subroutines + Tips and techniques ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
