This is my $0.01... If I get an engineer out on a call for a Cartridge drive, I expect the following:
1. Well dressed, Easy to communicate my problem to. 2. Competent in the use of all the procedures / manuals that has to do with the problem I am having. 3. Able to get the job done in a reasonable space, with the right set of tools... When I get an IT Architect in to come and make a proposal for a weakness / opportunity I have, I expect mostly that he would have looked at the documentation I have provided, that he would have come up with at least possible sets/combinations that do not only cover IBM SW / HW(just because even though I am an IBM fan, their software might not necessarily be spot-on for the opportunity at hand) for the selection of Software / Hardware to fill the gap. When I get a guy in to install a piece of software, I would expect him to leave behind enough knowledge about what he did and the road forward with the piece of software that was installed, that the people already supporting the environment(SW / OPS / APPS) can continue without the inconvenience of outages... Herbie -----Original Message----- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of John H Kettner Sent: 22 Januarie 2008 06:59 nm To: [email protected] Subject: Z Education Needs zFolks, What are specific concerns in the field for IBM mainframe education or knowledge requirements: 1. When a IBM z/OS (zLinux) or mainframe Sales Rep., IT Architect, FTSS (field technical support) or ITS (IT Specialist) comes to your site to: market, explain integration, design systems, install or configure products (inclusive of mainframe hardware) what do you look for in their skills? 2. Do you rate them (internally) on how well they know the platform / product characteristics? 3. Do you ask then to differentiate the product (or OS) from what its Distributed functionality provides or offers? 4. What are other issues not mention above? thank you. John [EMAIL PROTECTED] System z Project Office Technology Enablement Somers, New York 10589 (212) 745-2444, t/l 243-2444 (NYC#) Visit: Kettner's Corner@ http://w3.ibm.com/software/cpo (IBM internal only) ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html Elavon Financial Services Limited Registered in Ireland: Number 418442 Registered Office: Block E, 1st Floor, Cherrywood Business Park, Loughlinstown, Co. Dublin, Ireland Directors: Robert Abele (USA), John Collins, Terrance Dolan (USA), Pamela Joseph (USA), Declan Lynch, John McNally, Malcolm Towlson Elavon Financial Services Limited, trading as Elavon, is regulated by the Financial Regulator ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
