On 7 Feb 2008 14:51:15 -0800, in bit.listserv.ibm-main you wrote:

>Hi,
>
>AOS works fine instead of RSVF for us.
>You can open a PMR or better just ask Level-2 to test this with you the
>next time you have a PMR active for something else.  The IBM folks may
>enjoy the practice too some don't use it too often.   
>
>Only gotcha I have seen is you can get a pop-up challenging you for the
>required authentication information and if you don't pay attention and
>miss it or just try to start over you can get all hung up.   Watch for a
>prompt if you are behind a Web Proxy and make sure you know what format
>to key in your userid or domain\userid and password.  You can supply the
>proxy information in a file if needed.  I have not bothered or had as I
>don't use it very often so I just key it in.
>
>Here is a quote from a skeptical co-worker after he tried AOS and liked
>it better than expected.
>
>Start quote -----------------------------
>I recently set up a session in AOS with a friend of mine from IBM CICS
>level II and it worked like a champ! 
>
>He was able to do ANYTHING on our system, including read my EMAIL if he
>wanted to. 

What are the security implications of this?  How easy would it be for
a hacker to get into this?  If the level 2 guy could read the e-mail,
he could read confidential data bases.
>
>CICS, TSO, Web USER INTERFACE,OUTLOOK, WORD etc., anything that is on
>our desktop, just like remote screen viewing or dialing to our PC from
>home. 
>
>We had a few kinks to iron out BEFORE we got to that point however.  
>
>
>And then I saw A.O.S.,
>Now I'm a believer,
>There's not a trace,
>Of doubt in my mind!   
>
>Here is a link to the procedure the CICS team will use to start a
>session with IBM. 
>
>I STRONGLY suggest everyone get someone from IBM on the line and step
>through the process, before we have a PROD problem, like I did. 
>End quote ------------------------------
>
>We have written procedures (hey we have procedures for everything...)
>
>Procedure to work online with IBM support using Assist On-site Process
>(AOS)
>
>June 5, 2007
>
>
>AOS is a product from Tivoli much like Net meeting. 
>IBM can share the keyboard to go ANYWHERE on our GEICO systems. 
>TSO, WEB USER INTERFACE, CICS, OUTLOOK, you name it.......... 
>
>1)     Create a member on your C drive in NOTEPAD with the following
>name and one line entry: 
>a.     Name: proxy_ibm.txt
>b.     Content: Proxy=xxPPROXY.xxxxx.xxx:80  <--- your companies proxy
>2)     Go to the following Link with IBM on the phone:
> http://www-1.ibm.com/support/assistonsite/form1.html   
>3)     You need our IBM site number xxx-xxxx.   <--- your companies IBM
>site#
>4)     You need a valid PMR-Branch-Country code.
>5)     IBM will give you the connection code. 
>6)     Select the "I Agree" button
>7)     You will be prompted to download and run a browser plugin
>ibmaos.exe. The download may be blocked by your browser. To get around
>this select the "click here" option to download the file. 
>8)     When the download is complete, select RUN. 
>9)     You will be prompted for a Proxy Authentication. This is your
>RACF userid and password.
>10)    They're in! 
>
>
>
>Bottom line AOS works and is even better than RSVF since we can share
>out access to all our tools including those that don't have a 3270
>interface. 
>
>        Best Regards, 
>
>                Sam Knutson, GEICO 
>                System z Performance and Availability Management 
>                mailto:[EMAIL PROTECTED] 
>                (office)  301.986.3574             
>
>"Think big, act bold, start simple, grow fast..." 
>
>
>-----Original Message-----
>From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
>Behalf Of Larre Shiller
>Sent: Thursday, February 07, 2008 5:33 PM
>To: [email protected]
>Subject: Re: RSV-XCEL Going Away
>
>Mark -
>
>I have not had to use this in an emergency, but I have tested this:
>
>http://www-1.ibm.com/support/assistonsite/form1.html
>
>And is seemed to work just fine.
>
>Larre Shiller
>US Social Security Administration
>====================
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