>>> On Wed, Apr 23, 2008 at 2:20 PM, in message <[EMAIL PROTECTED]>, Frank Lawrence <[EMAIL PROTECTED]> wrote: > We are in the process of writing a "support model" for Linux on System z that > describes who in the IT organization will do what things from provisioning > to problem diagnostics. > > Has anyone else attempted to address this; and more specifically, willing to > share it or maybe portions of it? I am most curious as to whether > organizations are attempting to incorporate their Unix/AIX support folks > into the mix or maybe training only their z/OS folks to do both z/VM and > Linux.
I've seen people go both ways. Some are being more rigid about it than others. In the various sessions I give at SHARE, WAVV, and System z Expo, I recommend that if you have in-house UNIX/Linux expertise (and not just in system administration, but security and so on), that you work together with them. And not just "you do this, we'll do that," but actually work together. Cross-discipline knowledge transfer generates a number of benefits, greater teamwork among them. When you're working in a really complex environment, involving mainframe hardware, z/OS, z/VM, and Linux, I don't think any one group is going to be able to work effectively in isolation. Mark Post ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
