On Sat, 26 Apr 2008 19:09:53 -0500, Joel C. Ewing <[EMAIL PROTECTED]> wrote: >Our maintenance window would be one point where a software glitch that >only surfaced under production load would most likely be a sev 1 issue. > This raises concerns for us about how well IBM is equipped to handle a >sev 1 problem when their IBMlink infrastructure is undergoing maintenance.
IBMLink provides a portal into a variety of backend systems and services (e.g. RETAIN). The Support Center uses the backend systems directly and is unaffected by the loss of IBMLink. This includes problem management, fix development, test, PTF build and shipment. Everyone needs "In case of emergency, break glass. Here is the phone number for the Support Center. The phone is that object under the pile of papers. Every 30 days, verify you still have a dial tone. It was used in the Before Times - back before anyone heard of the web or e-mail. It provides a switched point-to-point connection from here to IBM. It remains the most reliable communications mechanism we have." Alan Altmark z/VM Development IBM ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
