Just to echo the previous responses, Gartner has some data on staffing
levels, and you may wish to check with them. To summarize, they see much
the same thing: for mainframes there's a (more or less) fixed operational
staffing level and then zero (or very near it) operational staffing as you
add workload. That is probably unique in computing and keeps getting more
important as general service sector wages and benefits increase relative to
materials and goods, and as IT activities become a larger share of total
business activities. (That's a long-term, secular, global cost trend,
although different countries are at different points on that trend.)

Also, there have been impressive operational productivity improvements over
the past several years owing to many factors, including increased
automation. Those productivity improvements seem to be fully compensating
for the capacity increases -- maybe even more than fully.

Anyway, that's my summary. Your situation may be different.

- - - - -
Timothy Sipples
IBM Consulting Enterprise Software Architect
Based in Tokyo, Serving IBM Japan / Asia-Pacific
E-Mail: [EMAIL PROTECTED]
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