I have also used QuickREF for a number of years and I agree with Linda. It
saved a lot of late night calls and help us train night operations when I
was in Systems Programming.


Regards,       
Scott Ford
Senior Systems Engineer | Forging Enterprise Identity |  IdentityForge.com
(Main) 678.266.3399 x304 | (Cell) 609.346.0399 | (Fax) 678.266.3399
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-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf
Of Linda Mooney
Sent: Tuesday, September 30, 2008 1:10 PM
To: [email protected]
Subject: Re: Curiousity question

Sometimes, it's worth a good night's sleep.  Since we got QuickRef, the
number of 'midnight calls' has decreased.  No more 'can't find the manual'
excuses.  Ditto for the utility manuals - used to have a collection of them
at my desk.  Now I get all of that on QuickRef and I no longer need books or
CDs for home either.  I never have to type the text of a message, just
copy/paste into email or a trouble ticket.  It's a solid, easy to install
product that significantly increases productivity.  The programming staff
and the operators like and use it too.  ChicagoSoft is also very supportive
of enhancement requests.  A few of the newer features are enhancements I
requested.  We have had the product for about 20 years.  There have been
some cost increases, but nothing out of line, IMHOP.

Linda Mooney

-------------- Original message -------------- 
From: "Grine, Janet [GCG-PFS]" <[EMAIL PROTECTED]> 

> I have always thought of QuickRef as an automatic "sure let's get it" 
> kind of product. Has anyone heard of other similar products? What kind 
> of experience can we expect in the area of cost increases for this 
> product over the long term? 
> 
> Thanks in advance for any input. 
> 
> Jill Grine 
> 
> Please note that any content, opinions, and concerns expressed above are 
> mine alone, and do not reflect any opinions or concernes of the company 
> for which I work. 
> 
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