I had called in to the servicelink help desk yesterday. This is the response from EMEA support:
"Some customers have complained about the new look of the ETR pages, in particular the scroll box that displays the PMR contents. This feature was deployed because many customers had asked for this, and the associated facility in ETR- Revise with two scroll boxes; one for the existing PMR text and one for the new text. At this stage, all I can do is make the WW Servicelink team aware of these complaints. What will happen next will depend mainly on the US customers and if they complain about the new design." So personally, I am depending on all Americans on the list to go and complain loudly! Since IBM doesn't really care about the rest of the world (some exceptions noted). >Firstly when you get the email notifying you of an update That email has been going to the wastepaper basket 'delete before reading' for years! >the updated text is actually included in the email, which saves you having to >logon to IBMLink ???It doesn't help me anything to *just* see the latest text. Since I am normally only opening ETRs if we have a real urgent problem, there are several exchanges per hour, and I really want to see the whole text in *readable* format, not just some bits and pieces scattered everywhere. Besides, I am logged into servicelink all day. >Secondly, when you review the ETR, the whole ETR is displayed with the text >box, much like it did in the previous version. Then you must see a different version. Once I either click on the ETR number or the revise/view button, all I get on the next screen is ten lines. And clicking output, then clicking display prinatble version takes forever to display! I shudder to think what that will do at oh:dark:30 on an 46KB phone line where it took 5 minutes already to display the 'text-only' thing that we had before. Real pity that I currently have such a problem! Barbara Nitz -- "Feel free" - 5 GB Mailbox, 50 FreeSMS/Monat ... Jetzt GMX ProMail testen: http://www.gmx.net/de/go/promail ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
