The notes regarding the latest update say:
"ETR (only)
Enhanced email notifications
The notifications now includes the text of the last update to
the record. Record conversion streamlined
.......
The record text is now displayed in a scrollable text box in the
view, revise, and complete functions, to make the text more easily accessed. "
I am not able to appreciate the improved ease of access either.
Bill
On Tue, 18 Nov 2008 06:54:47 +0100, Barbara Nitz <[EMAIL PROTECTED]> wrote:
>I had called in to the servicelink help desk yesterday. This is the
response from EMEA support:
>
>"Some customers have complained about the new look of the ETR pages, in
particular the scroll box that displays the PMR contents.
>
>This feature was deployed because many customers had asked for this, and
the associated facility in ETR- Revise with two scroll boxes; one for the
existing PMR text and one for the new text.
>
>At this stage, all I can do is make the WW Servicelink team aware of these
complaints. What will happen next will depend mainly on the US customers
and if they complain about the new design."
>
>So personally, I am depending on all Americans on the list to go and
complain loudly! Since IBM doesn't really care about the rest of the world
(some exceptions noted).
>
>>Firstly when you get the email notifying you of an update
>That email has been going to the wastepaper basket 'delete before reading'
for years!
>
>>the updated text is actually included in the email, which saves you having
to logon to IBMLink
>???It doesn't help me anything to *just* see the latest text. Since I am
normally only opening ETRs if we have a real urgent problem, there are
several exchanges per hour, and I really want to see the whole text in
*readable* format, not just some bits and pieces scattered everywhere.
Besides, I am logged into servicelink all day.
>
>>Secondly, when you review the ETR, the whole ETR is displayed with the
text box, much like it did in the previous version.
>Then you must see a different version. Once I either click on the ETR
number or the revise/view button, all I get on the next screen is ten lines.
And clicking output, then clicking display prinatble version takes forever
to display! I shudder to think what that will do at oh:dark:30 on an 46KB
phone line where it took 5 minutes already to display the 'text-only' thing
that we had before.
>
>Real pity that I currently have such a problem!
>
>Barbara Nitz
>
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