Edward Jaffe wrote:
So, I quickly searched IBM-MAIN and copied the email address from
John's post. You know the rest ...
Using the mhvrcfs email address, I received the following response
almost immediately. Must be an auto-responder. In the past, the initial
response would be from a human and sometimes took many days or weeks.
Worse yet, some RCFs seemed to go into the "Bit Bucket" and had to
eventually be re-submitted.
Of course, I realize an auto-responder message doesn't guarantee
anything is really being done. But, a simple acknowledgment does wonders
for customer satisfaction ... ;-)
<Response>
Thank you! Your reader's comment has been received and assigned. Please
be patient while we investigate your comment and evaluate a resolution.
You will be contacted by the person responsible for resolution within 30
days. If you are not contacted with a resolution within 30 days from
today, please contact [EMAIL PROTECTED]
Please note that you will receive a follow up note from MHVRCFS
<[EMAIL PROTECTED]> once the service item is identified as responded to.
The service item tracking number assigned to your comment is: 17085,
which was created in response to your concern appended below.
If you have comments or feedback about your service item, please respond
by forwarding this note to [EMAIL PROTECTED] with your additional comments.
Thank you for participating in our publication feedback response program.
***** Do not reply to this userid. *****
***** Please send all correspondence to: [EMAIL PROTECTED] *****
</Response>
--
Edward E Jaffe
Phoenix Software International, Inc
5200 W Century Blvd, Suite 800
Los Angeles, CA 90045
310-338-0400 x318
[EMAIL PROTECTED]
http://www.phoenixsoftware.com/
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