Edward Jaffe wrote:
Edward Jaffe wrote:
So, I quickly searched IBM-MAIN and copied the email address from
John's post. You know the rest ...
Using the mhvrcfs email address, I received the following response
almost immediately. Must be an auto-responder. In the past, the initial
response would be from a human and sometimes took many days or weeks.
Worse yet, some RCFs seemed to go into the "Bit Bucket" and had to
eventually be re-submitted.
Of course, I realize an auto-responder message doesn't guarantee
anything is really being done. But, a simple acknowledgment does wonders
for customer satisfaction ... ;-)
<Response>
Thank you! Your reader's comment has been received and assigned. Please
be patient while we investigate your comment and evaluate a resolution.
You will be contacted by the person responsible for resolution within 30
days. If you are not contacted with a resolution within 30 days from
today, please contact [EMAIL PROTECTED]
Please note that you will receive a follow up note from MHVRCFS
<[EMAIL PROTECTED]> once the service item is identified as responded to.
The service item tracking number assigned to your comment is: 17085,
which was created in response to your concern appended below.
If you have comments or feedback about your service item, please respond
by forwarding this note to [EMAIL PROTECTED] with your additional
comments.
Thank you for participating in our publication feedback response program.
***** Do not reply to this userid. *****
***** Please send all correspondence to: [EMAIL PROTECTED] *****
</Response>
I have gotten very good, personal response after the initial
auto-email in recent months. This is one area IBM seems to
have improved lately.
Kind regards,
-Steve Comstock
The Trainer's Friend, Inc.
303-393-8716
http://www.trainersfriend.com
z/OS Application development made easier
* Our classes include
+ How things work
+ Programming examples with realistic applications
+ Starter / skeleton code
+ Complete working programs
+ Useful utilities and subroutines
+ Tips and techniques
==> Check out the Trainer's Friend Store to purchase z/OS <==
==> application developer toolkits. Sample code in four <==
==> programming languages, JCL to Assemble or compile, <==
==> bind and test. <==
==> http://www.trainersfriend.com/TTFStore/index.html <==
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