I somewhat agree (as difficult as that is for me). In today's world, it is 
expected that a worker will just walk in off the street and have the 
"intuitive" knowledge of how to use computers. As much as I dislike it 
personally, z/OS really needs the "new look" interface to present to the end 
users, and even programmers. I wonder if anybody has done a study of 
productivity between "old style" development using ISPF and edit-compile-test 
versus using the RD/z Eclipse based software.

--
John McKown 
Systems Engineer IV
IT

Administrative Services Group

HealthMarkets®

9151 Boulevard 26 . N. Richland Hills . TX 76010
(817) 255-3225 phone . 
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> -----Original Message-----
> From: IBM Mainframe Discussion List 
> [mailto:[email protected]] On Behalf Of Knutson, Sam
> Sent: Wednesday, June 27, 2012 8:49 AM
> To: [email protected]
> Subject: Re: 'Inexperienced' RBS tech operative's blunder led 
> to banking meltdown
> 
> To someone who is inexperienced on platform I imagine 
> managing a CA-7 upgrade is like having the world's smartest 
> dog but it only responds to commands in Latin.  
> Miscommunication is likely to be a source of dissatisfaction.
> 
> The average person <30 is not stupid because they haven't 
> been editing command decks and JCL for 25 years or lazy but 
> software on our platform tends to be very particular and 
> sometimes unforgiving of mistakes i.e. failure to specify 
> QUEUE=NOFORMAT or some non-obvious phrase as part of START 
> command.   Since business is no longer content to bring in 
> newbies and let them spend 5-10 years to reach Journeyman 
> status under the guidance of more senior folks software is 
> going to have to get smarter and more forgiving, 
> documentation is going to have to be written with less 
> assumptions about the expertise of the "systems programmer" 
> and zNextGen (generic) is going to operate "our" mainframes 
> weather we think they are ready or not.  Some of those next 
> generation folks are not going to be based in the home office 
> anymore either whether we like that or not.  
> 
> The Register is fun reading sometimes but they rarely have 
> enough detail to get real insight into what actually 
> happened.  So really anything we say here is just idle 
> speculation.   Feels like Friday so that's my .02  worth of 
> idle speculation :-)   
> 
>         Best Regards, 
> 
>                 Sam Knutson, GEICO 
>                 System z Team Leader 
>                 mailto:[email protected] 
>                 (office)  301.986.3574 
>                 (cell) 301.996.1318   
>            
> "Think big, act bold, start simple, grow fast..." 
> 
> 
> -----Original Message-----
> From: IBM Mainframe Discussion List 
> [mailto:[email protected]] On Behalf Of Tom Ambros
> Sent: Wednesday, June 27, 2012 8:25 AM
> To: [email protected]
> Subject: Re: 'Inexperienced' RBS tech operative's blunder led 
> to banking meltdown
> 
> "Complicated legacy mainframe system"?  It's CA-7!  If they 
> think that's complicated they probably can't work a Mr. Coffee. 
> 
> Thomas Ambros
> Operating Systems and Connectivity Engineering
> 518-436-6433
> 
> 
> 
> 
> 
> From:   Ed Gould <[email protected]>
> To:     [email protected]
> Date:   06/27/2012 00:44
> Subject:        'Inexperienced' RBS tech operative's blunder led to 
> banking meltdown
> Sent by:        IBM Mainframe Discussion List 
> <[email protected]>
> 
> 
> 
> http://www.theregister.co.uk/2012/06/26/rbs_natwest_ca_technol
> ogies_outsourcing/ 
> 
> 
> 
> ====================
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