Scott Fagen wrote at length about PMR/APAR/PTF. One thing I've found interesting after 25+ years at various vendors is that IBM's model seems to work the best in the real world: Multiple PMRs can funnel into one APAR; one APAR can funnel into multiple PTFs. If an APAR is taken and turns out to be a duplicate, it gets closed as a DUP. This beats the mess of trying to map two (or one!) layers of ticket to multiple releases, etc., etc.
Of course, HONE was a huge effort, and only IBM could have done it back then. But I'm always amazed at the number of systems that exist today that are single-level and have no good way to even funnel into others. Ok, now I feel Really Old. ...phsiii ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
