>From another, i-series related, email forum. -- John McKown Systems Engineer IV IT
Administrative Services Group HealthMarkets(r) 9151 Boulevard 26 * N. Richland Hills * TX 76010 (817) 255-3225 phone * [email protected] * www.HealthMarkets.com Confidentiality Notice: This e-mail message may contain confidential or proprietary information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. HealthMarkets(r) is the brand name for products underwritten and issued by the insurance subsidiaries of HealthMarkets, Inc. -The Chesapeake Life Insurance Company(r), Mid-West National Life Insurance Company of TennesseeSM and The MEGA Life and Health Insurance Company.SM -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Gqcy Sent: Thursday, October 11, 2012 12:56 PM To: [email protected] Subject: how do you answer the "My job is too important to follow normal channels for help" statement? We all have had this I'm sure... we get a phone call, personal visit, or pass in the hall, the person who needs help. Your company has an established help procedure, and we are, as a basic requirement of employment forced to follow it. You kindly remind the user the policy, to put in a call for support in the proper manor, but before you get the first sentence leaves your lips you are presented with the cold hard facts of: "My job (or "this problem") is much too important to wait" "Management has no idea what my needs are" "My problem doesn't fit into any know category known to man" I post this question, because apparently the correct response is NOT: "The management of this company, up through the top executives have said that within a 1 hour response to the highest priority problem is the standard for all users/departments." -- This is the Non-Technical Discussion about the AS400 / iSeries (Midrange-NonTech) mailing list To post a message email: [email protected] To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/midrange-nontech or email: [email protected] Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-nontech. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
