On Thu, Oct 11, 2012 at 2:03 PM, McKown, John <[email protected] > wrote:
> From another, i-series related, email forum. > -----Original Message----- > From: [email protected] [mailto: > [email protected]] On Behalf Of Gqcy > Sent: Thursday, October 11, 2012 12:56 PM > To: [email protected] > Subject: how do you answer the "My job is too important to follow normal > channels for help" statement? > > We all have had this I'm sure... > we get a phone call, personal visit, or pass in the hall, > the person who needs help. Your company has an established > help procedure, and we are, as a basic requirement of employment > forced to follow it. > You kindly remind the user the policy, to put in a call for support > in the proper manor, but before you get the first sentence leaves your > lips you are presented with the cold hard facts of: > "My job (or "this problem") is much too important to wait" > "Management has no idea what my needs are" > "My problem doesn't fit into any know category known to man" > > I post this question, because apparently the correct response is NOT: > "The management of this company, up through the top executives have said > that within a 1 hour response to the highest priority problem is the > standard for all users/departments." > I don't understand. "See my manager please; if (s)he wants me to work on it, in violation of company standards, that's fine. Meanwhile, I'm afraid I can't help you." Seems pretty simple...what am I missing? -- zMan -- "I've got a mainframe and I'm not afraid to use it" ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
