*FYI* https://www.ibm.com/developerworks/mydeveloperworks/blogs/IBMElectronicSupport/entry/sr25e?lang=en
Updates to the IBM Service Request application coming Nov 14, 2012 Key new functions for IBM Service Request (SR) release 2.5 The IBM Service Request (SR) application has adopted the look and feel of the IBM Support Portal with this SR 2.5 release. Also, the IBM Support Portal's "Service requests and PMRs" tab will now be SR's home page. These two changes combine to create the appearance of IBM Support Portal and SR being the same application. This will give users going between IBM Support Portal and SR a more integrated user experience. Further integration has been achieved in this release by adding the user's IBM Support Portal product selections into the SR product selection functionality. When a user selects products to work with in the IBM Support Portal, they can now quickly select those products while creating a service request. The SR 2.5 release is scheduled to deploy to production on November 14, 2012. Following are a few of the SR 2.5 improvements: Introduction of Common Registration - allowing the registration process to apply across multiple eSupport applications; This function separates the following areas into its own web application: My Agreements (which covers all registration/self nomination) User Admin Partner Admin Customer Admin Navigation - Portal Tab Integration Remove the need for separate log-in to SR Modify the service request create process to have a recently viewed product tab as an additional starting point (front end) Allow the title to be updated without updating the entire service request record Provide a means of service request status and history via mobile devices For more information about all of IBM's Electronic Support sites and tools, please visit: http://ibm.com/electronicsupport -------------------------------------------------------------------------------- Keep up-to-date with IBM Electronic Support through these social media channels: IBM Electronic Support Info Site | Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn If you can't access YouTube, our videos are also available in the IBM Electronic Support Information site. See the video section at the bottom of the Overview page. You may navigate to additional videos by clicking the grey arrows on the left and right of this section. ==================== This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
