> Oh we never use the product

It is a real bad sign when any software company does not eat its own dog food.

Charles


-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf 
Of Colin Paice
Sent: Sunday, November 28, 2021 10:45 AM
To: [email protected]
Subject: Re: IBM RFE's Broken

It has been an education retiring from IBM and using the IBM products as a
"one userid customer".
Many a time I've asked myself, "why is this solution so complex".  It is a
simple problem.  Simple problems need simple solutions.  I should not have
to configure a 7,000 line rexx program!

I remember one tester saying "Oh we never use the product - we have
automation which runs all of our tests for us.

I'll also put my hand up and say "Guilty as charged!"

I came to the view that if a product cannot be installed and working within
3 hours - it may be too complex.  I would rather get a small system working
and add more function, than a big bang, customise it, and pray it works.
I also learned that many people do not like it out of the box, and want it
to work their way.

On Sun, 28 Nov 2021 at 15:48, zMan <[email protected]> wrote:

> Their web stuff is run by a bunch of kids in some other country. They don’t
> understand what they have, and don’t much care. There are horror stories
> about things like the CE parts ordering site being down for a week at a
> time, because the person who understood it left and they had to figure out
> how it worked.
>
> Not your father's IBM by a long shot. Very sad.
>
> On Sat, Nov 27, 2021 at 10:59 PM Lionel B. Dyck <[email protected]> wrote:
>
> > Phil you are correct - after I cleared cache/cookies/history from Chrome
> > things now work.
> >
> > One would think that IBM would have this situation addressed but perhaps
> 5
> > 9's isn't something they care about any longer.
> >
> >
> > Lionel B. Dyck <><
> > Website: https://www.lbdsoftware.com
> > Github: https://github.com/lbdyck
> >
> > "Worry more about your character than your reputation. Character is what
> > you
> > are, reputation merely what others think you are."   - - - John Wooden
> >
> > -----Original Message-----
> > From: IBM Mainframe Discussion List <[email protected]> On Behalf
> > Of
> > Phil Smith III
> > Sent: Saturday, November 27, 2021 7:39 PM
> > To: [email protected]
> > Subject: FW: IBM RFE's Broken
> >
> > Lionel,
> >
> >
> >
> > Try another browser, and/or one where you can clear cookies. IBM's sites
> > are
> > horribly fragile and often misbehave if you have a bad cookie. Firefox is
> > my
> > main browser; Chrome is my backup. When things seem banjaxed, I use Edge,
> > where I don't care if I have to delete cookies etc.
> >
> >
> >
> > If that is the problem, at least in Firefox you can tell which cookies
> were
> > used most recently. Leaving it idle for a minute or two, then trying,
> then
> > looking, usually lets you whack the cookies that are confusing it.
> Haven't
> > tried the same in Chrome.
> >
> >
> >
> > HTH. Really pathetic that so many sites don't have decent fallback when
> > they
> > don't like a cookie. IBM is not the only one.
> >
> >
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>
>
> --
> zMan -- "I've got a mainframe and I'm not afraid to use it"
>
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