+1 and more Stay Safe
> On May 22, 2023, at 19:19, Ramsey Hallman <ramseyhall...@gmail.com> wrote: > > +1 > > I agree whole-heartedly with Mike and Charles. > > Ramsey Hallman > MVS/Quickref Support Group > Chicago-Soft, LTD. > >> On Mon, May 22, 2023 at 5:34 PM Mike Shaw <techsupp...@quickref.com> wrote: >> >> +1 >> >> I have been working with IBM z/OS documentation for over 40 years and have >> submitted many reader comment forms in that time. In that time I have found >> and reported typographical errors, inconsistencies, obsolete information, >> and even flat-out WRONG statements. >> >> Without real-world feedback from z/OS professionals who actually USE the >> documentation, it's accuracy and usability will not improve. >> >> IBM has good technical documentation writers but they are NOT end-users. >> >> Eliminating RCFs disconnects authors of the documentation from consumers of >> the documentation...NOT a good idea. >> >> Mike Shaw >> MVS/QuickRef Support Group >> Chicago-Soft, Ltd. >> >>> On Mon, May 22, 2023, 6:05 PM Charles Mills <charl...@mcn.org> wrote: >>> >>> For those who have not been following this discussion, IBM is on track to >>> remove the RCF process as we have known it for forty or so years. >> Customers >>> and ISVs will be limited to a Web pop-up “Was this helpful?” and if you >>> answer No, you will be able to briefly justify that answer. There is also >>> apparently now no path whatsoever for a customer to open a requirement >>> against IBM documentation. >>> >>> We need a way to provide formatted suggestions for improvements, >>> clarifications or corrections to IBM manuals. >>> >>> If you would like that, then wishing and hoping and grumping will not >> make >>> it happen. Here is what might make it happen: >>> >>> - You could start by replying with a simple +1 to this post. The IBM >>> powers that be do not participate in this forum, but there is strong >>> evidence that what happens here sometimes percolates in that direction. >>> - You could vote for Peter Farley’s RFE. Find it here: >>> >> https://ibm-z-hardware-and-operating-systems.ideas.ibm.com/ideas/ZOS-I-3691 >>> (apologies for any fold). >>> - If you have an IBM rep at your shop, you could let him or her know. If >>> you simply know an IBMer you could tell him or her nicely. >>> - If you have contacts who are responsible at your shop for other >> products >>> such as the languages, Db2, CICS, MQ and so forth, you could try to get >>> them to chime in. Apparently one of the pushbacks from the documentation >>> team is “IBM has 1200 products and our process works fine for all of >> them – >>> what’s wrong with you z/OS people?” >>> >>> Thank you. >>> Charles >>> >>> ---------------------------------------------------------------------- >>> For IBM-MAIN subscribe / signoff / archive access instructions, >>> send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN >>> >> >> ---------------------------------------------------------------------- >> For IBM-MAIN subscribe / signoff / archive access instructions, >> send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN >> > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
