+1 On Tue, 23 May 2023 at 05:31, Doug Shupe <[email protected]> wrote:
> +1 and more > > Stay Safe > > > On May 22, 2023, at 19:19, Ramsey Hallman <[email protected]> > wrote: > > > > +1 > > > > I agree whole-heartedly with Mike and Charles. > > > > Ramsey Hallman > > MVS/Quickref Support Group > > Chicago-Soft, LTD. > > > >> On Mon, May 22, 2023 at 5:34 PM Mike Shaw <[email protected]> > wrote: > >> > >> +1 > >> > >> I have been working with IBM z/OS documentation for over 40 years and > have > >> submitted many reader comment forms in that time. In that time I have > found > >> and reported typographical errors, inconsistencies, obsolete > information, > >> and even flat-out WRONG statements. > >> > >> Without real-world feedback from z/OS professionals who actually USE the > >> documentation, it's accuracy and usability will not improve. > >> > >> IBM has good technical documentation writers but they are NOT end-users. > >> > >> Eliminating RCFs disconnects authors of the documentation from > consumers of > >> the documentation...NOT a good idea. > >> > >> Mike Shaw > >> MVS/QuickRef Support Group > >> Chicago-Soft, Ltd. > >> > >>> On Mon, May 22, 2023, 6:05 PM Charles Mills <[email protected]> wrote: > >>> > >>> For those who have not been following this discussion, IBM is on track > to > >>> remove the RCF process as we have known it for forty or so years. > >> Customers > >>> and ISVs will be limited to a Web pop-up “Was this helpful?” and if you > >>> answer No, you will be able to briefly justify that answer. There is > also > >>> apparently now no path whatsoever for a customer to open a requirement > >>> against IBM documentation. > >>> > >>> We need a way to provide formatted suggestions for improvements, > >>> clarifications or corrections to IBM manuals. > >>> > >>> If you would like that, then wishing and hoping and grumping will not > >> make > >>> it happen. Here is what might make it happen: > >>> > >>> - You could start by replying with a simple +1 to this post. The IBM > >>> powers that be do not participate in this forum, but there is strong > >>> evidence that what happens here sometimes percolates in that direction. > >>> - You could vote for Peter Farley’s RFE. Find it here: > >>> > >> > https://ibm-z-hardware-and-operating-systems.ideas.ibm.com/ideas/ZOS-I-3691 > >>> (apologies for any fold). > >>> - If you have an IBM rep at your shop, you could let him or her know. > If > >>> you simply know an IBMer you could tell him or her nicely. > >>> - If you have contacts who are responsible at your shop for other > >> products > >>> such as the languages, Db2, CICS, MQ and so forth, you could try to get > >>> them to chime in. Apparently one of the pushbacks from the > documentation > >>> team is “IBM has 1200 products and our process works fine for all of > >> them – > >>> what’s wrong with you z/OS people?” > >>> > >>> Thank you. > >>> Charles > >>> > >>> ---------------------------------------------------------------------- > >>> For IBM-MAIN subscribe / signoff / archive access instructions, > >>> send email to [email protected] with the message: INFO IBM-MAIN > >>> > >> > >> ---------------------------------------------------------------------- > >> For IBM-MAIN subscribe / signoff / archive access instructions, > >> send email to [email protected] with the message: INFO IBM-MAIN > >> > > > > ---------------------------------------------------------------------- > > For IBM-MAIN subscribe / signoff / archive access instructions, > > send email to [email protected] with the message: INFO IBM-MAIN > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN > -- Mike Shorkend [email protected] Tel: +972524208743 <https://www.linkedin.com/in/MikeShorkend/> <https://twitter.com/mikeShorkend> ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
