We had 3rd party coverage most of the time that I worked at P&H Mining. I
think it was about half to a third of the cost of IBM service. I think the
IBM service was better, but I think that the money saved justified the
results. I remember one time when the card punch was down for several days.
The service provider finally called in IBM service. It took IBM several
hours to fix it.
This brings to mind a story. I was walking through the computer room,
talking to our IBM SE. He pointed at the other company's service rep, who
was fixing something at the time. He pointed to himself and said you get
someone from IBM - nice suit, dressed well, tie. Then he pointed at the
other company's service rep. His shirt was half pulled out, and his tie was
half untied. We both had a good laugh!
Eric Bielefeld
z/OS Systems Programmer
Milwaukee, Wisconsin
414-475-7434
----- Original Message -----
From: "Dazzo, Matt" <[email protected]>
Newsgroups: bit.listserv.ibm-main
To: <[email protected]>
Sent: Monday, August 12, 2013 2:11 PM
Subject: Re: z10 Memory
I'd be very leery of 3rd party vendor hardware support. That was tried here
once to try and save money, our ATL/VTS device was down for 5 days before
they admitted they were lost. We had to have IBM come in and save the day,
that took another 2 days. Hence, the manager is not here any longer, an
outage like that is not taken too kindly.
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