Fair enough, but let's forget about users in this regard.  In my experience,
the business environment has become unnecessarily restrictive regarding
risk, so that even supposed "sandbox" systems may have significant limits on
what an individual can do. When this is coupled with there being zero
benefit to taking on such a risk, it becomes easier to see why individuals
shy away from it.

What's the point in trying to learn something when the only time you get
attention is when you make a mistake. 

So while it was certainly true that there were PLMs and training more
readily available in the past, it is equally true that many techies learned
because of mistakes and errors, whereas today there is little praise and
much blame for those taking on those tasks.

Adam

>Good question. For professional training (which costs $$$$$$), it is likely
>the business environment. But I've also had users refuse to take free,
>internal, courses because they: (1) don't have the time; (2) already know
>all that stuff; and (3) don't want to bother because software should be
>"intuitive" (i.e. should do what I want/need, not what I tell it to).

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