Thanks for all of the replies everyone! Yes, there are several reasons that 
prohibit accessing the HMC via the internet the biggest being that the z10 is 
on a closed network. Having said that, since we do have a link, I might be able 
to remote into the HMC from my location. Anyway, I just got an email from the 
customer and it was a dirty tape drive that kept the system from IPLing from 
the tape cartridge. Usually the tape drive displays a *CLEAN* when it wants to 
be cleaned. I've done many IPL's of systems from a utility tape so I know it 
works. I guess at this point the decision has been made to restore the OS 
volumes and then see if the system will IPL. Stay tuned.
Karl

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