There is always Skype or some other means of telepresence :) > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] > On Behalf Of August Carideo/RYE/US > Sent: Thursday, May 08, 2014 12:23 PM > To: [email protected] > Subject: FW: z10 IPL from Utility Tape > > Our auditors will not allow remote access to the HMC's But in his case if they > expected him to support it remotely probably a different story > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] > On Behalf Of John McKown > Sent: Thursday, May 08, 2014 2:30 PM > To: [email protected] > Subject: Re: z10 IPL from Utility Tape > > Right. At our shop, we have a Microsoft "Terminal Services Gateway" server. > At home, on one of my laptops, I can connect over the Internet to this "TSG > Gateway". This then relays me to my local desktop (I know the OP doesn't > have a local desktop, he could go to some other desktop). I am now > interacting with that desktop, as if I were local. I bring up I.E. and connect > (locally) to the HMC, which is on the LAN. At that point, I can IPL and do > other > things on the HMC (such as use the SYSC and SYSG z/VM consoles. Well, if we > had z/VM). > > Given what the OP has said, I would _not_ be surprised if the IBM people who > installed the z did not bother to connect the HMC to the LAN. I know that > _we_ had a big fight putting the z9BC's HMC on the LAN. I'll not say more. I'm > still very bitter towards those ex-employees. > > > On Thu, May 8, 2014 at 12:49 PM, Matthew Stitt > <[email protected]>wrote: > > > You do not need a remote HMC. You just need to have the local HMC > > available through the Internet with remote access allowed. I do this > > all the time. Could save you some time if that could happen. > > > > On Thu, 8 May 2014 12:39:37 -0500, Karl Severson < > > [email protected]> wrote: > > > > >>If the original volume was not IPL'able, then maybe the IPL data got > > >damaged. You could try updating the IPL data on the RES volume from > > >the > > starter system. > > >If in the worst case, you should still be able to re-use existing volumes. > > >Hardware support told you the DS6800 is fine. Instead of purging and > > >reconfigure, you should be able to retain the current volumes. If > > >you > > have > > >access to the existing user definitions, then you should be able to > > retain > > >>existing user volumes. > > > > > >Okay – I think first I have to figure out why the system won’t IPL > > >from > > tape or disk. I guess they could try IPLing from a DVD if they have > > this starter system. I don’t know if they do or not. I’ll ask. > > > > > >>Download a copy of ZZSA and burn it to a CD. Have Operations IPL > > >>that CD > > and use it to explore the volumes, specifically the Resvol and IPL > > required volumes (IODF Volume etc). From there you should have an idea > > as to what is > > >actually broken. > > > > > >I’ll pass this on to the customer > > > > > >>IBM SUPPORT does not help in situations where it's a configuration > > issue. If the error is the IOCDS was not updated, then they are not > > responsible. On the other hand, if the problem is hardware, then > > hardware support is responsible and if there is a software bug then > > software support is responsible. Everyone is responsible to point the > > figure at someone else so they don't have to deal with it. If you > > point the finger at support hard enough, they may resolve the issue for you. > > > > > >If you actually mean IBM PROFESSIONAL SERVICES is maintaining this > > system, then yes, they are responsible. > > > > > >It seems strange that they have been down for 3 weeks and not screaming. > > > > > >>Maybe you should have them consider allowing you access to the > > >>hardware > > console (temporarily). > > > > > >The system crashed as a result of a power outage. All was well before > > that. We had an error code of ACTZ0182. That’s all I told IBM when I > > made the service call. What I wanted was for someone from IBM to > > determine if it was a hardware or software bug and go from there. At > > this point, no one knows if it’s an IOCDS problem or any other for > > that matter. Unfortunately I did not set this machine up and know very > > little about it. I know the zVM and Computer Associates parts > > obviously but with matters of the HMC, IOCDS, etc., I know very little > > as IBM came in and set all of that up. One guy, ONE guy came in and > > set up the HMC, DS6800, installed zVM and because the compiler tapes > > weren’t delivered yet, another person from the same department came > > out and installed Fortran, PASCAL, etc. Now, these are the people, or > > someone like them that ought to be able to determine what’s going on > > with the system. I’m 1300 miles away and can’t be away from SoCal (I > > work and live here after all) on an open ended trip until this gets > > sorted out though I know this would be a great learning experience if > > I could be there for the duration. No one at the site is an IBMer – > > they’re all Windows or Linux people who take care of things like > > backups and account maintenance although I can do a lot of that via a link > assuming the system is up. This would probably be a great time to have a > remote HMC! > > Maybe as a result of this problem, the customer will buy one. > > > > > >Regarding the system being down for three weeks, there is one fall > > >back > > and that’s for the users to come to SoCal and use our legacy machine. > > At some point after the z10 gets back on its feet, any updates will be > > sent back to OKC and the z10 will be “caught up.” > > > > > >>There was an evaluation version of z/VM that was bootable from a DVD > > >>in the HMC. I would give that a shot. > > > > > >I’ll contact the customer and see if they can find this. > > >Thanks for all of the great posts! > > >Karl > > > > ---------------------------------------------------------------------- > > For IBM-MAIN subscribe / signoff / archive access instructions, send > > email to [email protected] with the message: INFO IBM-MAIN > > > > > > -- > There is nothing more pleasant than traveling and meeting new people! > Genghis Khan > > Maranatha! <>< > John McKown > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, send email to > [email protected] with the message: INFO IBM-MAIN > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, send email to > [email protected] with the message: INFO IBM-MAIN
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