I don't think Peter wins this one. Ask myself has always been a minor irritant in this case. But, of course, then I look for other clues, search ibmlink and potentially open an issue.
> -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] > On Behalf Of Joel C. Ewing > Sent: Thursday, October 30, 2014 12:12 PM > To: [email protected] > Subject: Re: Abend s0077 > > The reality is that more often than not application programmers on seeing an > error they've never encountered before, don't crack a manual but consult > "higher" authority. After all it is a "system" ABEND, so surely that's a job > for a > system programmer -- and system programmers are the ones who know > where to locate all the bizarre error message explanations as well as knowing > which error messages represent the actual failure and which can be ignored. > > In my experience, most of the time the first reader of a "contact systems > programmer" explanation IS a systems programmer. I always found it highly > irritating when that was the only explanation for an error message. Even a > broad general description of what went wrong can sometimes be helpful in > isolating whether it is an application mis-use of the operating system or an > actual problem with system software that needs to be resolved. > > So, IMO it is really unreasonable to expect an application programmer to be > the first one reading a "programmer response" for a message that's obscure > enough that it doesn't have any better explanation than "contact the system > programmer". > Joel C. Ewing > > On 10/30/2014 06:25 AM, Peter Relson wrote: > >>> What is missing, which will be corrected, is that the "Programmer > >>> Response" does not have a line such as "for codes that are described > >>> as IBM use only, contact the system programmer". > >> Please don't! That's as bad as "This message is self explanatory." > >> Assume that the person reading it *is* the systems programmer, and > >> tell *him* what action to take, including the diagnostic data that he > >> should report. > > I disagree completely. The expected reader of "programmer response" is > > an application programmer. > > The expected reader of "system programmer response" is the system > > programmer. > > > > The system programmer response is already to contact IBM service. And > > it's rare when the right data to report does not include the console > > log and any dumps, so that does not need to be called out specifically > > on every abend > > > > Peter Relson > > z/OS Core Technology Design > > > > > -- > Joel C. Ewing, Bentonville, AR [email protected] > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, send email to > [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
