Agreed!

<snip>
From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf 
Of Ed Finnell

ISTM it's not the software but the management of the software that's sorely  
lacking. Seems to be no concept of service levels or availability, Other than 
us yakking about it, it's probably costing them big time in productivity and 
efficiency. But then you'd have to be measuring it to notice.
 </snip>

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