Hi Alan,
I used below options while opening IBM service request for HMC issue
sometime back. Please try with these options and let us know.
Here are the details.
Problem Details
.
Product or Service: Hardware How-to for System z Consoles 1.2.0
Component ID: 5665ESCON
.
Operating System: Appliance Firmware
Thanks,
Dinesh
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf
Of Field, Alan
Sent: Wednesday, November 11, 2015 1:47 PM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: (External):HMC and JAVA and Browser ...again/still
I was able to use the integrated console maybe once before it all quit again.
I have the JAVA console log but I don't know how to interpret it to decide
what's wrong, or to fix it if I could.
How do I open a IBM service request to the HMC folks to send them the java
console and hopefully have them tell me how to fix it?
I have poked around in SR both hardware and software but it isn't obvious how
to get a request to the HMC folks
Thanks
Alan Field
Systems Engineer Principal
Blue Cross Blue Shield of MN
651.662.3546
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