Hi Alan,
I used below options while opening IBM service request for HMC issue
sometime back. Please try with these options and let us know.
Here are the details.
Problem Details
.
Product or Service: Hardware How-to for System z Consoles 1.2.0
Component ID: 5665ESCON
.
Operating System: Appliance Firmware
Thanks,
Dinesh
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf
Of Field, Alan
Sent: Wednesday, November 11, 2015 1:47 PM
To: [email protected]
Subject: (External):HMC and JAVA and Browser ...again/still
I was able to use the integrated console maybe once before it all quit again.
I have the JAVA console log but I don't know how to interpret it to decide
what's wrong, or to fix it if I could.
How do I open a IBM service request to the HMC folks to send them the java
console and hopefully have them tell me how to fix it?
I have poked around in SR both hardware and software but it isn't obvious how
to get a request to the HMC folks
Thanks
Alan Field
Systems Engineer Principal
Blue Cross Blue Shield of MN
651.662.3546
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you are not the named addressee you must not disseminate, distribute or copy
this e-mail. Please notify the sender immediately by e-mail if you have
received this e-mail by mistake and delete this e-mail from your system. If you
are not the intended recipient you are notified that disclosing, copying,
distributing or taking any action in reliance on the contents of this
information is strictly prohibited.
----------------------------------------------------------------------
For IBM-MAIN subscribe / signoff / archive access instructions, send email to
[email protected] with the message: INFO IBM-MAIN
----------------------------------------------------------------------
For IBM-MAIN subscribe / signoff / archive access instructions,
send email to [email protected] with the message: INFO IBM-MAIN
