Figuring out the right customer number is an ongoing headache for us. I’m personally authorized to all of them, but we have several different numbers for historical reasons and frankly IBM internal screwball rules. For example, we have two data centers located in two different but adjacent counties. IBM insists on licensing hardware and software by regional office, which means at least two sets. But we have more than two sets, some very old, some new. A product may be licensed to a particular CEC. Guess which one? We report SR problems on yet another number.
I have attempted off and on over the years to rationalize this chaos. No one in IBM seems able to fix it. For PDO and ServerPac orders, I just try one number after another until I find one that works. If I try to push an order with the wrong number, it heads to 'order fulfillment' even though it's +1 release of a licensed product. There's got to be a better way. . . . J.O.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 323-715-0595 Mobile [email protected] [email protected] > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] > On Behalf Of John Eells > Sent: Monday, January 25, 2016 06:46 AM > To: [email protected] > Subject: [Bulk] Re: ShopZ > > Steve Beaver wrote: > > Is anyone aware of a document that teaches/describes the how to use > > ShopZ that I can give to someone that has Never done SHopZ. > <snip> > > Recently, I've been involved in a project to install and deploy a product > suite, > soup to nuts, exactly as a customer would, something I have not done in rather > a long time. So, we got a Shopz ID, placed an order, got the download e-mail, > downloaded the order, and went through a Product ServerPac installation > (well, some things got in the way, so we're almost done). We should be ready > to start customization later this week (some other things are now in the way). > > I'll admit that I had some basic overview knowledge going in, but we read none > of the materials posted on the website in advance, and we still have not. > (Lizette posted the link before: > https://www.ibm.com/software/shopzseries/ShopzSeries_public.wss) > > I found it quite straightforward. The hardest part was finding out what the > right IBM internal customer number was and getting authorized to use it. > YMMV, and you know who I work for...but I think the Shopz team has done a > fairly nice job of it. > > -- > John Eells > IBM Poughkeepsie > [email protected] ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
