Whoever their outsourcer is they need to be sued into non-existence for
incompetence? The revenue loss had to be massive.
Reminds me after HPE acquired Perrot (old name) they laid-off all the heavy
mainframe people and over XMAS 2009 they had to do some upgrader to the RBS
Data Center in the West End of London and took the Center down for 18 hours
and no CC or ATM transactions could be processed for all of Europe
-----Original Message-----
From: IBM Mainframe Discussion List [mailto:[email protected]] On
Behalf Of August Carideo/RYE/US
Sent: Wednesday, August 10, 2016 4:22 PM
To: [email protected]
Subject: Delta Outage
Some more interesting news on Delta
http://www.cringely.com/
here is some of the article
Delta Airlines was an IBM outsourcing customer, they may still be today, I
don't know. They haven't returned my call.
Loss of power in a data center usually triggers a disaster recovery plan.
When that happens you have two basic choices: switch to your backup systems
somewhere else or fix the outage and recover your primary systems. The
problem with going to backup systems is those backups usually do not have
capacity for 100 percent of the workload so only the most critical functions
are moved. Then once everything is fixed you have to move your workload back
to your production systems. That is often high risk, a major pain, and takes
a lot of effort. So in a traditional disaster recovery setup, the preference
will always be to recover the primary services.
Anything less than a 100 percent service backup isn't disaster recovery, it
is disaster coping.
Now if the IT support team is thousands of miles away, offshore, the process
for restarting hundreds - perhaps thousands - of systems can be slow and
painful. If you lose the data link between your support team and the data
center due to that same power outage your support team can do nothing until
the data link is fixed.
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