Here we use CA-OPS to do this. There's rexx code that looks for certain
items, can exclude jobs if need be and creates an email that goes to our
circus now system.
On 6/29/2017 7:11 AM, Werner Kuehnel wrote:
Nathan,
I don't know ServiceNow, but we create automatically tickets for abending jobs or
jobs with RC > 4 in JIRA ticketing system.
This is done with REST services and cURL from a REXX (started by NetView).
Probably ServiceNow offers also a REST API you can use.
If you need more information please contact me offline.
Regards,
Werner
-----Ursprüngliche Nachricht-----
Von: IBM Mainframe Discussion List [mailto:[email protected]] Im Auftrag
von Nathan Astle
Gesendet: Donnerstag, 29. Juni 2017 10:06
An: [email protected]
Betreff: CA7 with service now
Hi,
Is there anyone in the List who have integrated CA7 with Service Now(Ticketing
Tool). Basically whenever the CA7 jobs Abend it must automatically create a
incident in service now.
Could you please share your experience ? So that It can help me to build a
similar Solution in my Shop.
Nathan
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Brian W. France
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Pennsylvania State University
Administrative Information Services - Infrastructure/SYSARC
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"To make an apple pie from scratch, you must first invent the universe."
Carl Sagan
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