On Fri, 8 Sep 2017 10:22:38 +1000, Andrew Rowley wrote:
>
>The bigger problem is when an organization views customer problem
>reports as something to be minimized (as opposed to actual problems).
>
That's what I call "the Microsoft QA metric": the MTB calls to support.
I discovered this years ago when I emailed a colleague a JCL snippet
containing such as:
// BLKSIZE=6144
... and he replied, "WTF 'BLKSIZEa44'?" He had, foolishly IMO, configured
Word as his MS Exchange viewer. I surmise MSW ignored my MIME header,
"Content-Transfer-Encoding: 7bit"; did a Bayesian analysis of the content;
and presumed Quoted-printable. They get fewer service calls by assuming
the MIME headers are wrong than by honoring them.
Likewise an HP PostScript printer failed my text document that contained
a quoted sample of PostScript code: Bayesian analysis said "PostScript",
but the PostScript was invalid.
DWIM is too often a misapplication of Postel's Robustness Principle.
I need barely mention browsers' attempts to cover up HTML misconceptions
such as <BR><BR><BR>.
-- gil
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