There are good reasons to advocate that IBM properly consider all the use cases and needs of the mainframe community but I'm not concerned about confidential data. Salesforce is already used for case management by many of the largest companies in the world. [Full disclosure including Compuware] IBM is hardly blazing a new path using Salesforce for case management. Salesforce documents their thoughts on security here and in other places https://www.salesforce.com/hub/technology/cloud-security-is-salesforce-priority/ Two platform IT https://www.youtube.com/watch?v=GMc29ckVRdA is something my company has advocated for as a sound strategy and where something is truly a commodity like case management today leveraging cloud consumed services is a wise choice. For applications that run on IBMz they are by now almost exclusively customer developed applications for which no equal exists and provide a unique competitive advantage those should rightfully continue to run on the most efficient hyper converged system you can use the IBM mainframe platform.
Short answer is I don't worry about having cases in Salesforce. If done properly availability and customer experience should improve with no concerns about data security. Best Regards, Sam Knutson | VP, Product Management | Compuware @samknutson | linkedin.com/in/samknutson [email protected] | M: +1 301 996-1318 -----Original Message----- From: IBM Mainframe Discussion List <[email protected]> On Behalf Of Clark Morris Sent: Wednesday, September 26, 2018 7:45 PM To: [email protected] Subject: Why Salesforce for SR? Since Salesforce isn't owned by IBM why is what could be something requiring potential decent degree of confidentiality such as Service Request when dumps are involved being migrated there? Clark Morris The contents of this e-mail are intended for the named addressee only. It contains information that may be confidential. Unless you are the named addressee or an authorized designee, you may not copy or use it, or disclose it to anyone else. If you received it in error please notify us immediately and then destroy it ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
