I'm not worried about SalesForce leaking. I'm worried about SalesForce not working well. Their ticketing system is, let's see how to say this, suboptimal. We were forced to use it for a while and hated everything about it.
On Fri, Sep 28, 2018 at 9:42 AM Allan Staller <[email protected]> wrote: > <snip> > " Short answer is I don't worry about having cases in Salesforce. If done > properly availability and customer experience should improve with no > concerns about data security." > </snip> > > Remains to be seen. > I am skeptical availability will improve until the people allowing 24 hr > outages are replaced. > > IMO, in this day/age there is almost no excuse for this kind of outage in > this day and age. > All platforms WIN*, *ix, .... support some sort of high availability > models. > > Refrain: "the new tools are neither as reliable, functional or available > as those being replaced. > > > > > > -----Original Message----- > From: IBM Mainframe Discussion List <[email protected]> On Behalf > Of Knutson, Samuel > Sent: Thursday, September 27, 2018 8:09 PM > To: [email protected] > Subject: Re: Why Salesforce for SR? > > There are good reasons to advocate that IBM properly consider all the use > cases and needs of the mainframe community but I'm not concerned about > confidential data. Salesforce is already used for case management by many > of the largest companies in the world. [Full disclosure including > Compuware] > IBM is hardly blazing a new path using Salesforce for case management. > Salesforce documents their thoughts on security here and in other places > https://apac01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.salesforce.com%2Fhub%2Ftechnology%2Fcloud-security-is-salesforce-priority%2F&data=02%7C01%7Callan.staller%40HCL.COM%7C33021a999de04040500308d624e0a76c%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636736944660556032&sdata=lqxKwMJSaY5etiWJygRZo9KzWAZCKGuZpf3x0fW%2Bo24%3D&reserved=0 > Two platform IT > https://apac01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DGMc29ckVRdA&data=02%7C01%7Callan.staller%40HCL.COM%7C33021a999de04040500308d624e0a76c%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636736944660556032&sdata=T5xGJcRrJ3hEfJgQmDt7c7eUU7X4ZbNrF3t5%2FVG6Gik%3D&reserved=0 > is something my company has advocated for as a sound strategy and where > something is truly a commodity like case management today leveraging cloud > consumed services is a wise choice. For applications that run on IBMz they > are by now almost exclusively customer developed applications for which no > equal exists and provide a unique competitive advantage those should > rightfully continue to run on the most efficient hyper converged system you > can use the IBM mainframe platform. > > Short answer is I don't worry about having cases in Salesforce. If done > properly availability and customer experience should improve with no > concerns about data security. > > > Best Regards, > > Sam Knutson | VP, Product Management | Compuware @samknutson | > linkedin.com/in/samknutson [email protected] | M: +1 301 > 996-1318 > > > > -----Original Message----- > From: IBM Mainframe Discussion List <[email protected]> On Behalf > Of Clark Morris > Sent: Wednesday, September 26, 2018 7:45 PM > To: [email protected] > Subject: Why Salesforce for SR? > > Since Salesforce isn't owned by IBM why is what could be something > requiring potential decent degree of confidentiality such as Service > Request when dumps are involved being migrated there? > > Clark Morris > The contents of this e-mail are intended for the named addressee only. It > contains information that may be confidential. Unless you are the named > addressee or an authorized designee, you may not copy or use it, or > disclose it to anyone else. 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