More "new tools", less function, less availability. -----Original Message----- From: IBM Mainframe Discussion List <[email protected]> On Behalf Of Jousma, David Sent: Monday, June 24, 2019 7:20 AM To: [email protected] Subject: IBM SR going away?
I'm sure many of you have seen this. I'm trying to boil down what it really means..... ---------------------------------------------------------------------------------------------- Sorry for the short notice - Hopefully you have heard about this through other channels. PLEASE share this information with anyone on your respective mainframe teams that open IBM PMRs. IBM is replacing the IBM Service Request Tool (for mainframe software) with a new tool in mid July. The process to initiate PMRs (soon to be called cases) by voice and IBMLink will remain the same. There is an education/demo session next Wednesday (a replay will be available after that). There are also APARs required to enable this new support process. Many of you may be aware that other IBM software products have already shifted to this new system. Mainframe hardware support will shift later this year. The intent is to make the support process much better, but this is still a change for everyone so we want to make sure you are aware and prepared. Please see below for additional details, WebEx meeting information and other helpful videos. Here are some helpful links: . Sign up for the WebEx education session and replay information at: https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fibm.biz%2FZtraining&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=1vmN5ut4QNescjA9imo%2FNBdlBNPCtkO5%2FMaGmL3yoLM%3D&reserved=0 . Announcement site with additional details, including list of APARs: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww-01.ibm.com%2Fsupport%2Fdocview.wss%3Fuid%3Dibm10884326&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=6bGVqUDuaQLP2LRzHX9h1smFdtybDLLZZqlITxSjGH0%3D&reserved=0 Additional Details: IBM is introducing a new Support site to replace the IBM Service Request Tool. IBM Z software products will migrate to the new Support site in the summer of 2019. IBM Z hardware products will migrate later. The new Support site provides you with: .. Improved product selection .. Simplified search .. Greater visibility into the status of your support cases You can take a look at the new Support site today at https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ibm.com%2Fmysupport&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=8WX03jPFceog27Ur%2FaUmEUTeFzJiYKtfWimMnbs2xyI%3D&reserved=0. You won't be able to open a case until the migration of the IBM Z software products is complete. We strongly recommend that you attend one of our upcoming demo and Q/A webinars, which will cover the new Support site: https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fibm.biz%2FZtraining&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=1vmN5ut4QNescjA9imo%2FNBdlBNPCtkO5%2FMaGmL3yoLM%3D&reserved=0 A replay of the webinar will be made available at https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fibm.biz%2FCSPRetainReplacement&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=9owkXifp3TovuK6nNPsFMzFSjTZuII35omegeG3DdGk%3D&reserved=0. What to do:Familiarize yourself with the new Support site, review the following videos, and attend one of the upcoming demo and Q/A webinars: Videos https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmediacenter.ibm.com%2Fmedia%2Ft%2F1_47uqs38j&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=T6A4RTSkzRrJlZTDKmwVr98Y1KZISaeLHokhddzt6no%3D&reserved=0 https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmediacenter.ibm.com%2Fmedia%2Ft%2F1_hjcvgybl&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=I6SWlfw%2B1nWKrZK6VBUnZaxCl9IJ3eWGjVSVKzwgdsM%3D&reserved=0 https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmediacenter.ibm.com%2Fmedia%2Ft%2F1_dnpmr6oi&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=bkWBySEwxWBNffCR38fqyVYHCP2LHKDvVJJcV7huOkY%3D&reserved=0 https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmediacenter.ibm.com%2Fmedia%2Ft%2F1_l3actx79&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=r%2FH7x59UnajM2XZBA6Hzp0oGT1Irh6Y562WmQGKoD4I%3D&reserved=0 https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmediacenter.ibm.com%2Fmedia%2Ft%2F1_5vnr0qsu&data=02%7C01%7Callan.staller%40HCL.COM%7Ce7553276f4704644d68208d6f89e46f6%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969756053815843&sdata=scG9O8oGtYf3FHFoph1mA13hGaG0OZjlN4rhJvCEM88%3D&reserved=0 _____________________________________________________________________________________________________ Dave Jousma AVP | Manager, Systems Engineering Fifth Third Bank | 1830 East Paris Ave, SE | MD RSCB2H | Grand Rapids, MI 49546 616.653.8429 | fax: 616.653.2717 This e-mail transmission contains information that is confidential and may be privileged. 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