What is wrong with this picture? Their Flagship is available 99.999999% of the time. Why can’t the support systems match the availability?
BTW, what if someone needs to obtain a PTF in that interval? What do they do then? Refrain: The new tools are neither as reliable, available, or serviceable as those that are being replaced. IMO, there is usually less function as well. From: [email protected] <[email protected]> Sent: Tuesday, July 23, 2019 8:41 PM To: Allan Staller <[email protected]> Subject: Shopz product orders will NOT be available between August 16, 2019 and August 22, 2019 inclusively To our Valued IBM Clients: IBM will be engaged in a system migration beginning on August 16, 2019 which will impact the ability for you to place a Shopz Product Order up to and including August 22, 2019. (Service Orders will NOT be impacted.) In the event of an emergency during this time, please contact your IBM Sales Representative for assistance. Thank you. The affected countries are as follows: USA, US Canada, CA Puerto Rico, US Guam, GU Virgin Island, VI We recommend leaving enough lead time by submitting orders for processing before August 15, so they will have time to complete. The change is generally transparent to you. After the migration is complete, your access and order history won't be affected. Customer Number IMPACT after migration: There will be a change to your customer number after the migration. The new customer number will be 9 digits prefaced by a "S", for example, 'S012345678'. You can find the old and new customer number mapping relationship under "My preferences" page after you log into Shopz successfully. We apologize for the inconvenience. Should you have any further questions, please engage our support team via channels listed in Customer service page. * ************************************************************************** * * Please do not reply to this email, as * * it was sent by an unattended machine. * * ************************************************************************** * ::DISCLAIMER:: -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
