ordering RSU's and PSP buckets

[Steve Gentry]

Has any on this list successfully navigated the maze of  IBM web pages and been able to order RSU's or PSP buckets?
I have unsuccessfully tried to order the latest for VM 5.2.  Some links seem to lead me in a circle.  When I finally think
I've arrived at the correct webpage, it tells me I'm not entitled to order these items?  What?   I've ordered PTF's, etc,
although infrequently, and don't have problems.  Then I find a web page that lists what's in the RSU's and/or
PSP buckets, but there's no url link to click to order them.
I'm frustrated with this process, to the point that I get  . . . . .
And while I'm writing this I get an email from Global Services that says I haven't provided enough information for
my entitlement enrollment!
There was a time, years ago (which probably shows my age) that this used to be a simple process.

Can anyone from IBM tell me why this has to be so difficult?

Steve G.