On Thursday, 01/04/2007 at 08:14 EST, Rick Barlow
<[EMAIL PROTECTED]> wrote:
> I will
> also miss this function for being able to print and archive old PMR text
so
> that I can find old problems after IBMLink deletes them (28 days).
FYI, closed PMRs are deleted from RETAIN after 28 days. IBMLink gets its
information from RETAIN.
> I first heard about the probability of the 3270 interface being
> discontinued in October 2003 from someone in the IBMLink development
team.
> I mentioned these issues then and, while the web interface has improved,
> these functions still do not exist. I guess customer requirements
aren't
> as important as they used to be. (sigh!)
>From Chuckie:
"As he-who-has-access-to-the-power-switch tried to say in an earlier post,
EVERYONE that has an issue with IBMLink must make their issues known.
Every month that goes by without improvement should be met by the same
avalanche of Feedbacks and calls to the IBMLink Support desk. Lack of
contact by the IBMLink team should be met with calls to the helpdesk.
Press your case. Use the word 'escalate' as necessary. Squeaky wheels
get the grease. BE the wheel. Better, get with your VM, MVS, VSE, and
TPF friends and be an 18-squeaky-wheeler ("Wolf Creek Pass, way across the
Great Divide, truckin' on down the other side...."). My keeper has used
the alien phrase "user group requirements". That might be an interesting
path to take, simply to give notice to PHBs that IBMLink is just as
important to your business as the products are themselves. Could you meet
your SLAs by calling the Support Center all the time?"
That is Chuckie's opinion, of course, not Policy or an Official
Recommendation.
Alan Altmark
z/VM Development
IBM Endicott
