Hear, hear, good Sir!

I gave IBMLink 2000 several tries over those seven, usually because there 
was publication of a shiny new release.

Even after spending the usual time making a sincere effort to get 
acquainted with the changes between releases and the differences between 
greenscreen, it was frustrating because you had to know the magic 
incantations and just where to hover the pointer to actually find 
anything.  Or you had to have previous knowledge of what seems to be IBM 
"inside information" (ala a previous note that you should know what you 
want to order before you try to order it - and you must know EXACTLY the 
right keywords to place such an order). 

It seems that the younger IBM employees to which Chuckie refers as having 
no 3270 expertise must have a significant experience with PC gaming apps, 
because that's what I felt like I was being forced to use.  I never did 
like "Adventure", feeling that after the first 5 minutes it was a complete 
waste of time to search blindly for tools I needed to solve a problem.

The point is we are customers.  We should not need to know IBM-internal 
buzzwords, and certainly when trying to place an order we should be able 
to do so swiftly, selecting from a menu of products or service.  Does one 
go into a restaurant that has no menus and keep asking "Do you have toast? 
 No?  Do you have hamburgers?  No?  Do you have steamed Brussel spouts? 
No?  Good!  Do you have something smaller than a breadbox?"  Do I hear 
Jack Nicholson in the background trying to order plain toast without 
butter.  Argggghhh!

The other point is: does it REALLY cost IBM anything significant to 
support a stable application?  Perhaps just "functionally stabilizing" it, 
and telling us we have to look for new features in IBMLink 2000 would 
suffice.  We could continue to use the legacy (i.e "productive") tool for 
what we've always used it for, and get familiar with IBMLink (and report 
feature failures if it actually helps) for new features.

Mike Walter
Information Technology Services
Hewitt Associates
[EMAIL PROTECTED]
Direct: +(847) 771-9233
Main:    +(847) 295-5000
http://www.hewitt.com



"Stracka, James (GTI)" <[EMAIL PROTECTED]> 

Sent by: "The IBM z/VM Operating System" <[email protected]>
01/12/2007 09:24 AM
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"The IBM z/VM Operating System" <[email protected]>



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Re: IBMLink 2000 Finding ESO levels






After seven years you would think that they might have a hint that so
many of us did not transition because IBMLink 2000 was so bloody awful.


> At least the two versions were side-by-side for seven years so that
you
> could transition to the new one at your own pace.  :-)
> 
> Alan Altmark
> z/VM Development
> IBM Endicott
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