Ya begitulah namanya CS dia ga ngerti apa2, dia cuman berpedoman pada manual book saja. Malahan sebenernya beberapa dari CS tsb merupakan outsourcing (info dari rekanan avaya), jadi biasanya kalo komplain saya minta dipercepat prosesnya saja, ceritakan detail masalahnya apa. kalo dia nyuruh restart dan apalah langsung potong saja pembicaraan dia, *bilang aja kita lebih ngerti*.
2010/6/9 marcel aditya <[email protected]> > Sorry OOT dikit yah. Pertanyaan CS si merah yang paling bikin emosi. Dulu > gue pernah ga bisa masuk email setting BB tulisannya "your account is > suspended please call 111/116" > Gue telpon ke cust serv dan lapor soal ga bisa masuk ke email setting > CS: bapak udah coba restart? Udah coba send service book? > Gue: restart saya udah pak. > CS: Nah kalo gitu bapak coba send service book > Gue: (-_-') pak, laporan saya kalo saya ga bisa masuk ke email setting pak. > CS: iya coba send service book dulu pak > Gue: pak, gimana mau ssb kalo saya ga bisa masuk ke email setting? > (Hening 5 detikan) > CS: bapak udah restart lalu send service book? > Gue: ehmm...udah deh pak. ga ngerti juga kayanya masalahnya apa. > *tutup telpon* > motodroid™ almighty > > -----Original Message----- > From: satrio <[email protected]> > Sender: [email protected] > Date: Tue, 8 Jun 2010 19:13:02 > To: Indonesian Android Community [id-android]<[email protected]> > Reply-To: [email protected] > Subject: [id-android] Re: [Id-android] [WTKeluhan] CS telkomsel = buku > berbicara > > pertanyaan standar penanganan komplain : > 1. sudah coba restart handset ? > 2. settingan apn sudah benar ? > 3. lokasi dimana ? (posisi kelurahan, kecamatan, kota) > > -- > "Indonesian Android Community [id-android]" > > Join: http://groups.google.com/group/id-android/subscribe?hl=en-GB > Moderator: [email protected] > ID Android Developer: http://groups.google.com/group/id-android-dev > ID Android Surabaya: http://groups.google.com/group/id-android-sby > ID Android on FB: http://www.facebook.com/group.php?gid=112207700729 > > -- > "Indonesian Android Community [id-android]" > > Join: http://groups.google.com/group/id-android/subscribe?hl=en-GB > Moderator: [email protected] > ID Android Developer: http://groups.google.com/group/id-android-dev > ID Android Surabaya: http://groups.google.com/group/id-android-sby > ID Android on FB: http://www.facebook.com/group.php?gid=112207700729 > -- "Indonesian Android Community [id-android]" Join: http://groups.google.com/group/id-android/subscribe?hl=en-GB Moderator: [email protected] ID Android Developer: http://groups.google.com/group/id-android-dev ID Android Surabaya: http://groups.google.com/group/id-android-sby ID Android on FB: http://www.facebook.com/group.php?gid=112207700729
