Keith Moore <[EMAIL PROTECTED]> writes:

> > If the customers are getting what they want, that seems to me that it
> > can hardly be characterized as a "mess". And you have yet to establish
> > that they're not getting what they want.
> 
> certainly the users I deal with are not getting what they want.
> others seem to be reporting similar experiences.

Then why don't they switch providers. Revealed preference suggests
that they *are* getting what they want, no matter how much
complaining.

-Ekr

-- 
[Eric Rescorla                                   [EMAIL PROTECTED]
                http://www.rtfm.com/

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