Saripalli Siva Prakash venkata phani wrote:
Hi,Feedback is for improvement.
Ideally, users shouldn't come across any bugs.
Pushing the testing to users is bad
Well. no amount of testing can stop you from encountering "on the field"
bugs and issues. It is not a good idea not to consider your users to be
one among the testers who can perform the value task of doing real time
testing. And not having a system for users to give feedbacks is a big
loss for you. The ideal situation of presenting a product without a
single bug to your users will never happen.
Secondly, we are not asking an untested product to be released for your
users. But, after you have checked out your logics and work flows and
ensured no fault exists in them, only your users will be able to test
your product in real time situations. And not having them to be able to
offer feedbacks is a big hole in the process.
Thirdly, banks can use their own staff members as a tester resource,
enabling them to use their own online services and thereby finding bugs,
issues and improvements in them. Thus, you do not allow a buggy product
to hit your users, but still have almost real life like users to test
your product and find how satisfying it is for your users.
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With Regards,
Parthan "technofreak"
<gpg> 2FF01026
<blog> http://blog.technofreak.in
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