Hi Ravi,

1. Maintenance of asset details (configurations, locations, numbers to call
> for service, escalation matrix etc.)
>
> 2. Service History (parts replaced, defects rectified etc.)
>
> 3. Status (Working; Not working - service call booked, escalated, service
> visit completed but problem not rectified, awaiting replacement of failed
> parts etc.) Online ping is not very important as most machines would not be
> constantly connected.
> 4. Must be web-enabled
>
>
Looks like sugarcrm can do the above job. any comments?

Cheers,
Thyagarajan
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