My iMac had the same problems. I called Apple and they said it was hardware. I had to take it in. After a week I called and they reported they put in a new modem and it still did the same thing. They have ordered a logic board now. I haven't heard from them yet on how that worked. I had the Applecare plan so it's not costing me anything, if not I probably would have bought and external modem since dialup is all my area has.
Pam > > Date: Wed, 20 Mar 2002 16:47:32 -0800 > From: Wally Hartley <[EMAIL PROTECTED]> > Subject: Internal Modem will not connect > Message-id: <[EMAIL PROTECTED]> > > Hello Again-- > > Well, now I need advise on an iMac internal modem problem. > > The internal modem on my wife's iMac (333MHz, revision D, OS 8.6, 96MB RAM) > refuses to connect to our dial-up account. > > Symptoms include: > 1. Modem appears to not be recognized in Apple System Profiler. > A note appears under modem status stating "Information being gathered..." but > the modem data is never displayed. > 2. No modem noise is present at all. > There are none of the regular connection and squeal noises typical of a modem > connecting. > 3. While trying to connect the Remote Access Status window appears noting its > "connecting..." > > 4. After timing out a dialog box appears saying "The modem is not responding > properly. Reset the modem, check its connections and check the correct port > and > modem type are selected in the modem control panel" > > My first question is How do you reset the modem? > > Second, based on the symptoms, is this likely to be a software or hardware > problem? > > I have deleted the modem preferences, zapped the PRAM and rebuilt the desktop > - > none of which had any effect. I tried a different phone line and tested BOTH > lines using the internal modem of another iMac. They are fine. I have checked > and the modem selected is the iMac internal (56K). There does not appear to be > any port to select in the modem control panel but there is only one place to > install the phone line anyway. > > Any help in getting this thing working would be greatly appreciated. We > generally use the DSL line, but when it occasionally goes down we use the > dial-up instead. > -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | PowerON Computer Services <http://www.poweron.com> REPLACEMENT PARTS in STOCK Drives, CD-ROMs, RAM, Mac OS SW, Power Supply <mailto:[EMAIL PROTECTED]> Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
