> From: "Dennis B. Swaney" <[EMAIL PROTECTED]> > Jeremy, if I understand what you are saying here, Apple seems to have > built in a "expiration date" for their machines.
No, this is not true. EEPROMs do not have a fixed number of "writes." I don't know where Jeremy got that, but it isn't true. The firmware in your Mac could be written to every day. One day it will fail, but not because of a pre-set "time limit," just the nature of mechanical parts. Eventually, they fail. > Here is a question: will the firmware update work on a new empty > EEPROM? If so, then it seems that putting in a new EEPROM would be > the way to go, unless the EEPROM alone costs more than a new logic > board. The only place to get a replacement Apple EEPROM is from Apple. You might be able to find a dealer who can get this and replace it for you, but it's well beyond the abilities of a non-tech and probably not worth the cost. If it can be shown that Apple's firmware update was the sole cause of failure, then Apple is liable to take care of it even if the machine is out of warranty. I'm not sure you can prove this is the case, but it certainly wouldn't hurt to discuss it with Apple. A rule of thumb I've developed in dealing with matters such as this (I haven't had this exact sort of thing happen to me, but I've heard stories from clients and I've had to argue with manufacturers other than Apple about similar sorts of things) is this: very often when calling a company for tech support, you run into a few "toads" before you find your "prince." Nothing wrong with toads, but they can't really help you. Keep talking to the company until you find someone who you feel is sincerely working with you to resolve the problem and really listening to what you have to say. Don't waste their time with idle theories and speculations -- doctors don't like it and neither do tech support people. Just tell them what happened, let them go through the steps you've probably already gone through to "see" for themselves and always bear in mind it's not their fault. If you don't get satisfaction, check yourself to be sure your expectations are reasonable, take a deep breath and keep looking for the prince. It's tedious, but it generally works out okay in the end (not always great, but generally okay). _Chas_ Come to ... The CHASbah! http://thechasbah.blogspot.com **Go see BOWLING FOR COLUMBINE. It may change your life.** -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
