>>From: Charles Martin <[EMAIL PROTECTED]> >Subject: Re: Perplexed >Date: Fri, 18 Nov 2005 02:45:14 -0500 > >> From: Bryce Lee <[EMAIL PROTECTED]> >> >> I purchased a new copy of Photoshop Elements 3 some eight weeks ago. >> The program encountered "errors" when loading on to my >> Macintosh G3 iBook. 800 Mhz G3, 640 MB Ram with Panther (10.3.9) >> as the operating system. Wanted to learn to do some form of >> digital editing >> to enhance my knowledge base. >> >> As the program would not load >> located the support knowledge base on Adobe's web site. Went >> through the >> entire list, trying everything to no avail. Even tried a new user >> account, as well as reinstalling the system software from scratch. The >> program would still not load! The computer met all of the published >> criteria for the software. > >I think we are seeing a source of (some) of your repeated frustration >with computers -- you are WAY overreacting to a faulty install and >potentially doing some damage to your system in the process. It's a >TERRIBLE idea to reinstall the system software over and over. > >When software that comes on a CD will not install properly, it is >prudent and wise to do the following: >1. Repair permissions Did that, nothing was required. Oh and used Disk Warrior version 3.0.3 and it found nothing amiss either!
Hard Drive is a Toshiba MK3021GAS, capacity is 27.95 GB, Available 25.06 GB >2. Attempt the install from a new user (as you did). > >Beyond that, a repeatable failure to install indicates either that >the CD is scratched and/or defective, or the CD drive is going (or >needs cleaning). Very common. I'm not sure why neither you nor Adobe >seem to have considered this possibility. Should've added...am on my third CD drive as well. As noted perhaps elsewhere this has not been a happy machine. The drive is the basic drive, CD only record and playback & DVD playback (the latter which it won't do BTW) Drive is a Sony CD-RW CRX 820E > >> Took the computer to my long-time dealer along with the software. > >(snipped dealer's comments) > >You really, REALLY need to find a new dealer. That's all I'll say >about that.. > >> Do I replace the G3 iBook for the sake of one program? > >No, particularly when there is plenty of evidence that the program >will run just fine on your machine if installed properly -- it says >so right on the box! > >> The company would not take >> the G3 on trade, rather on consignment. Seems they are dogs on the >> market. > >Again, see my comments re: your dealer. The other dealers in the area are much much worse. This is Canada and things are somewhat different than perhaps the uSA. There are not a plethora of Mac dealers. And the general impression from me and one or two others is all they care about is how much money you're planning on spending. Oh and those one or two others, I tried the program with their G4 iMac, loaded just fine, the other has two Macs, a G5 with that enormous display panel and a 12" G3 ibook The G5 was fine, the G3 iBook complained bitterly but after three or four tries did accept the program. Mind the hard drive was four gig short of being full.. The chap with the G5 suggested since Apple Canada won't help that I flog the beast to the highest bidder and maybe go look for a used G4 Powerbook, and just bite my tongue on the cost. He uses the same dealer as I do and over the years has never found a problem, except with his G3 iBook now for him out of warranty. He commented "well they are a cheap laptop in the Mac world..." >> So had my shop check over the G3 iBook. One of the memory chips which >> they had installed when I purchased the iBook new, had gone bad. > >Please see my previous comments regarding this dealer. I work in a >repair facility. I have yet to see RAM chips "go bad" unless obvious >abuse (such as handling them while rubbing one's feet on the carpet, >or soaking them in liquid et al) is indicated. While it was nice of >them to replace the chip free, it was very shoddy of them to have >sold you defective RAM in the first place! Wet RAM??? > >> Then too is this a quirk of Adobe? > >No -- as you noted, a colleague with a nearly identical (processor- >wise) machine had no issues installing the program. The problem is >almost certainly some issue with your CD reader, probably just needs >the lens cleaned. > >Cheers >Chas > >In-Reply-To: <[EMAIL PROTECTED]> >Message-Id: <[EMAIL PROTECTED]> >From: Jim Manley <[EMAIL PROTECTED]> >Subject: Re: Perplexed >Date: Fri, 18 Nov 2005 10:25:03 -0700 > >I would report them to Apple. >--- >James Paul Manley >[EMAIL PROTECTED] This is Canada, and Apple Canada is aware of the problem; however they declined twice now to replace the computer. Maybe I should return after this many years to say a Toshiba prehistoric computer laptop? -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[email protected]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> --------------------------------------------------------------- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---------------------------------------------------------------
